Faq

How can I place an order?

Simply browse our collection of T-Shirts & Tops, Shorts, and Pants & Trousers, select your preferred items, choose the size and quantity, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

What are your shipping options?

We offer standard and expedited shipping options. Delivery times vary based on your location and the shipping method selected. You will receive a tracking number once your order is dispatched.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package’s progress.

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please contact [email protected] to initiate a return and receive instructions.

How do I exchange an item?

For exchanges, please reach out to us at [email protected]. We will guide you through the process and help you find the right size or style.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service for returns.

How do I find the right size?

Each product page includes a detailed size chart with measurements for T-Shirts & Tops, Shorts, and Pants & Trousers. We recommend comparing your own measurements to the chart before ordering.

Are your products true to size?

Our products are designed to fit standard sizing. However, fit may vary by style. Please refer to the size chart and customer reviews for guidance.

What materials are used in your clothing?

We use high-quality materials such as cotton, polyester blends, and other fabrics. Specific material details are listed on each product page.

How can I contact you?

For any questions or concerns, please email us at [email protected]. We aim to respond within 24-48 hours during business days.

Do you have a physical store?

KasteRuska is an online-only store, allowing us to offer competitive prices and a wide selection directly to you.