Shipping policy
Shipping & Delivery Policy
At KasteRuska, we are committed to delivering your order in a timely and secure manner. This policy outlines the shipping terms and conditions for all purchases made through our online store.
Shipping Method
We offer a single, reliable shipping option for all orders: Standard Shipping. This method ensures your items are processed and dispatched with care, providing tracking information for your convenience.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Rates
Shipping costs are calculated based on the total weight of your order and the destination address. There are no free shipping promotions available. The exact shipping fee will be displayed at checkout before you complete your purchase.
Delivery Time
Standard Shipping delivery times vary by location:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
Please note that delivery times are estimates and may be affected by customs processing, weather conditions, or other unforeseen delays.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress. For any tracking inquiries, please contact our support team at [email protected].
Shipping Address
Please ensure your shipping address is accurate and complete at the time of purchase. KasteRuska is not responsible for packages delivered to incorrect addresses provided by the customer. If you need to update your address after placing an order, contact us immediately at [email protected].
Lost or Damaged Packages
If your package is lost or arrives damaged, please reach out to us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue. For assistance, email [email protected] with your order number and a description of the problem.
International Shipping
For orders shipped outside our domestic region, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. KasteRuska is not liable for delays caused by customs clearance.
Contact Us
If you have any questions about our shipping policy, please email us at [email protected]. We are here to help.